Frequently Asked Questions

Here you will find answers for many questions that are regularly asked by our customers.

faq

Can i also place a pre-order?

Yes, you can also pre-order miners through us.

What do I need to mine?
- one working miner
- a mining pool 
- a solid power connection
- an internet connection

What do you need for miner hosting?
We need atleast one miner and your miner configuration (wallet or working address). Of course, you can also transfer purchased miners directly to our hosting centre or other miner hosting provider.

How much are the shipping costs?
The shipping costs are already included in the price.

Are there any other fees after bought the miner?
For deliveries to the European Union, North America and Canada, shipping costs, import sales tax and customs duties are included in the price. There are no additional costs. In the case of deliveries to other countries, additional costs may apply.

How fast will my order be delivered?
The delivery time is usually 6-8 working days via UPS International.

Which payment methods do you accept?
Information on payment methods can be found under "Shipping & Payment Conditions".

Is there a guarantee on the miners offered?
Yes, there is a manufacturer's guarantee on all new devices (depending on the manufacturer, up to 12 months, but at least 6 months!). For used miners, the warranty period can be found in the description.