Questions & Answers

Hosting, NFT or Cloud Mining - we cover all aspects of crypto mining and deliver directly to your doorstep.

General

MillionMiner is your specialized retailer for crypto miners with many years of experience operating large crypto mining farms in our own data centers. We offer comprehensive advice on purchasing new mining hardware as well as optimization and hosting of your ASIC miners. Our services include tailored solutions for beginners and professionals to ensure maximum efficiency and profitability.

MillionMiner is globally represented with branches in Germany (Berlin), the United Arab Emirates (Dubai), and the USA. Our locations enable us to efficiently serve customers worldwide and provide local support.

We offer a wide range of ASIC miners for various algorithms, including BTC, Ethash, KDA, Scrypt, Handshake, X11, Eaglesong, and more. Visit our webshop to discover the currently available models, which are regularly updated.

In addition to selling mining hardware, we offer comprehensive consulting, miner optimization, and hosting services in collaboration with our partner “Endless Power Solutions.” Our services also include technical support and customized solutions for your mining needs.

Yes, our support team is available 24/7 via chat and email. Our hotline is available during business hours (Monday to Friday, 9:00 AM–5:00 PM) to answer your questions quickly and competently.

  • An ASIC miner suitable for your desired cryptocurrency
  • A reliable mining pool for stable payouts
  • A stable power supply (at least 16–20 A, depending on the miner)
  • A reliable internet connection (at least 15 kbps)
 

Ordering

Yes, you can pick up your order by prior appointment at one of our offices:
Berlin Office: Schnellerstraße 60, 12439 Berlin, Germany
Dubai Office: Office 101, Building A2, Dubai Silicon Oasis, Dubai, UAE

Yes, all your orders can be viewed on your account page in the webshop. Please register during your order to access your order history.

Navigate to your customer account and select the desired order. The status messages mean:

  • Pending: We are awaiting payment.
  • Invoice Created: Payment has been received, your order is being prepared, and the invoice will be sent soon.
  • Canceled: The order was canceled due to non-payment or at your request.

Unfortunately, we do not accept pre-payments for devices not listed as pre-orderable on our website. Sign up for our newsletter to receive weekly updates on availability and prices.

Yes, our team is happy to assist with phone orders. We accept calls via WhatsApp or international phone numbers during our business hours.

Currently, we do not purchase used miners on the open market. We focus on selling new hardware and providing hosting services.

 

Payment

All our deliveries are based on the DDP principle (Delivery Duties Paid). This means that all prices on our website include all fees such as VAT and customs duties up to delivery to your address. No additional costs apply.

We accept payments via SEPA/SWIFT bank transfer as well as cryptocurrencies such as BTC, USDT, and others. Visit millionminer.com/payment for an overview and instructions.

  1. Visit millionminer.com/payment.
  2. Select your language and the desired payment method (bank transfer or crypto).
  3. Choose the currency (EUR or USD).
  4. For bank transfers: The bank details will be displayed.
  5. For crypto payments: Use our calculator for conversion and receive the wallet address.
 

Hosting

Visit the “Hosted Miner” category on our website and select a miner. The displayed prices include electricity costs (EUR/USD/kWh) and hosting fees. After payment is received, your miner will be sent directly to our hosting facility. Provide us with your pool details so your miner can start mining immediately. Additionally, we offer free VPN access for your miners.

 

Shipping

We ship worldwide. In some countries, customs clearance may be more complex – please contact us via email or phone to clarify details.

For in-stock products, the delivery time is approximately one week. Within the EU, we provide tracking numbers that become active upon arrival in the EU.

Shipping costs are included in the price of your order, so no additional fees apply.

For deliveries to the EU, North America, and Canada, shipping costs, import VAT, and customs duties are included in the price. For other countries, additional fees may apply – please contact us for further information.

 

Miscellaneous

ASIC miners are designed for a long lifespan and typically remain profitable for several years. Profitability depends on factors such as cryptocurrency prices, electricity costs, and hashrate. Use our profit calculator on the website to get current estimates for your miner.

Crypto mining does not require high bandwidth. On average, you need about 15 kbps for incoming and 12 kbps for outgoing transactions. A stable but not particularly fast internet connection is sufficient.

Our ASIC miners come with original power cables (usually Asian standards), if provided by the manufacturer. However, in many countries, these are not compatible or safe. We recommend purchasing suitable cables from online computer hardware stores. Here’s an overview:
C13 (16–20 A): Bitmain, Innosilicon, iBeLink (BM-S1, BM-N1, BM-K1)
C19 (16–20 A): Canaan, Goldshell (except Mini-Box models, which require C13), iBeLink (BM-N3, BM-K3), Whatsminer, StrongU

We will gladly send you the user manual for your miner via email. Simply contact our support team with your order number.

Yes, all new miners come with a manufacturer’s warranty of at least 6 months, and up to 12 months depending on the manufacturer. For used miners, the warranty period is specified in the respective product description.

 

Join Our Community

A lot of questions can be answered by visiting our
community server,and you can discuss mining
opportunities with fellow customers.