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Whether it's mining hardware, hosting or anything in between, we're here to help. Our support team is available 24/7 whenever you need us.
We assist with mining hardware, hosting, cloud mining and AI compute. Our team is available 24/7
whenever you need us.
Our team responds within 2 hours on average. We help with everything from choosing the right miner to troubleshooting your hosted setup.
Miner selection, bulk pricing, invoices, payment support and order status
Hosting plans, facility tours, dashboard access, pool configuration and onboarding
Hashrate issues, firmware, warranty claims, RMA and troubleshooting
MillionMiner provides dedicated support for every customer — from first-time hobby miners to large-scale B2B operations. Whether you need help choosing between a Bitcoin miner and a Kaspa miner, want to understand our hosting plans, or have questions about DDP shipping — our team is here 24/7.
Check our FAQ for instant answers to the most common questions, or learn more about MillionMiner and our 30,000+ hosted miner infrastructure.
Find answers to common questions about reaching our team, support channels and how we can help you.
You can contact MillionMiner via WhatsApp (+49 176 777 888 33), phone (+49 176 777 888 33), or email (info@millionminer.com). Our support team is available 24/7, 365 days a year. Whether you have questions about ASIC miners, hosting or shipping, we are here to help.
Our average response time is under 2 hours across all channels. WhatsApp typically receives the fastest replies. For urgent matters like hosted miner issues, our on-site team can respond within minutes. We prioritize every inquiry regardless of whether you are a new prospect or an existing customer.
Yes. MillionMiner provides genuine 24/7 support every day of the year, including weekends and holidays. Our global team across Berlin, Wyoming, Dubai and China ensures there is always someone available to assist you, no matter your time zone. Learn more about our company.
Yes. You can call us at +49 (0)176 777 888 33. Phone support is available 24/7 for sales inquiries, hosting questions, technical support and order status updates. For international customers, WhatsApp calling is also available at the same number at no additional cost.
Our WhatsApp number is +49 176 777 888 33. WhatsApp is the preferred contact method for most customers — it allows you to send text messages, photos, voice notes and documents. Many customers use WhatsApp to share screenshots of miner dashboards or discuss specific hardware requirements in real time.
Our email address is info@millionminer.com. Email is ideal for detailed inquiries, B2B requests, custom quotes and sending documentation. We respond to all emails within 2 hours on average. For faster responses, also reach us on WhatsApp at +49 176 777 888 33.
Yes. You can request a scheduled callback by filling out the contact form on this page or by sending us a message on WhatsApp. Provide your preferred date, time and time zone, and our team will call you at the agreed time. This is especially useful for detailed discussions about B2B orders or large hosting deployments.
Our support team handles everything related to crypto mining: ASIC miner sales, hosting plans and setup, shipping and order tracking, warranty claims and repairs, pool and wallet configuration, dashboard access, cloud mining, B2B inquiries and custom quotes. Check our FAQ for instant answers to common questions.
Absolutely. Choosing the right ASIC miner depends on your goals, budget, electricity costs and preferred cryptocurrency. Our team provides personalized recommendations based on your situation — whether you want the most efficient Bitcoin miner, the best value Kaspa miner, or a bulk order for a mining farm. Browse our ASIC miner shop or contact us for guidance.
Yes. For hosted miners, our team handles the complete pool and worker configuration as part of the onboarding process. You simply provide your preferred pool and wallet address. We support all major pools including Foundry, AntPool, F2Pool, ViaBTC and NiceHash. Pool changes can be made anytime through your dashboard or by contacting support.
For miners purchased and hosted with MillionMiner, warranty claims are handled entirely by our on-site technicians — free of charge. If a miner develops an issue, our team diagnoses and repairs it, often within the same day. For hardware defects under manufacturer warranty, we manage the full RMA process on your behalf. See our FAQ for detailed warranty terms.
Yes. We provide custom quotes for bulk hardware purchases, enterprise hosting plans, B2B partnerships and special projects. Contact us with your requirements — number of miners, preferred models, hosting duration and any special needs — and our team will prepare a detailed proposal with volume pricing. Learn more about our hosting.
Yes. MillionMiner has a dedicated B2B team that serves investment funds, family offices, IT companies and enterprises. We offer volume discounts on hardware, enterprise-grade hosting plans, custom invoicing, flexible payment terms and dedicated account management. Read more about MillionMiner and our global operations.
MillionMiner operates offices in Berlin (Germany), Wyoming (USA), Dubai (UAE) and China. Our hosting facilities are located across the United States in Mississippi, Missouri and Nebraska. This global presence allows us to provide localized support and fast response times worldwide. Learn more about our company.
Yes. Office visits in Berlin and facility tours of our U.S. data centers can be arranged by appointment for verified customers. During a facility tour you can see your miners in operation, inspect the infrastructure and meet our on-site team. Contact us to schedule your visit.
MillionMiner provides real-time support via WhatsApp, which functions as our primary live chat channel. You can send messages, photos and documents instantly and receive replies within minutes. WhatsApp is available 24/7 at +49 176 777 888 33. You can also submit inquiries via the contact form on this page.
MillionMiner provides support in English and German as primary languages. Our global team can also assist in additional languages depending on availability. Our website and shop are available in multiple languages to serve our international customer base.
Every order receives a tracking number via email once shipped. You can track your package in real time through the carrier website (DHL, FedEx or UPS). For status updates, contact our team via WhatsApp — we proactively monitor every shipment. All MillionMiner orders include free DDP shipping with full insurance.
Contact our support team immediately via WhatsApp, phone or email and describe the issue. Include photos or screenshots if possible. For hosted miners, our on-site team can often diagnose and resolve issues remotely within hours. For shipping or order problems, we coordinate directly with the carrier on your behalf. Check our FAQ for troubleshooting guides.
MillionMiner offers a free 24-hour hosting trial so you can test our infrastructure with zero risk. Simply contact us via WhatsApp or the form on this page and request your trial. We activate a miner in our facility at no cost, and you can monitor hashrate, uptime and performance through the dashboard before committing. Learn more about hosting.
